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1. What is Saint Fleur Atelier?

Saint Fleur Atelier is a thoughtfully curated beauty and lifestyle house, rooted in craftsmanship, refinement, and elevated self-care. Each offering is designed to complement a discerning approach to modern luxury.

2. Where is Saint Fleur Atelier based?

Saint Fleur Atelier is headquartered in Dallas, Texas, with orders fulfilled and shipped within the United States.

3. When will my order be processed?

Orders are prepared with care and typically processed within 1–2 business days, excluding weekends and holidays.

4. What is the expected delivery timeframe?

Once dispatched, standard delivery generally occurs within 3–7 business days. Expedited shipping options may be available at checkout.

5. Is complimentary shipping offered?

Yes. Complimentary standard shipping is available on all orders over $175

6. What is your return policy?

Returns are accepted within 30 days of delivery. Items must remain unused, unopened, and in their original packaging. Sale items are final sale unless received damaged or defective.

7. How do I request a return or exchange?

Please contact support@saintfleuratelier.com with your order number and request details. Our team will guide you through the process

8. When can I expect my refund?

Approved refunds are issued to the original form of payment within 5–7 business days after the returned item has been received and reviewed.

9. What if my order arrives damaged or incorrect?

Please notify us within 48 hours of delivery by emailing support@saintfleuratelier.com. Including photographs will help us resolve the matter promptly.

10. Do you offer international shipping?

At this time, Saint Fleur Atelier ships exclusively within the United States. International expansion is under thoughtful consideration.

11. How can I reach customer care?

Our client services team can be reached at support@saintfleuratelier.com, Monday through Friday, 9:00 AM – 6:00 PM CST.

12. How is my personal information protected?

Personal information is used solely to fulfill orders and enhance your experience. Saint Fleur Atelier does not sell or trade customer data.

13. Can I modify or cancel an order after it has been placed?

Orders begin processing promptly. While we will make every effort to assist, modifications cannot be guaranteed once processing has begun.